Vortex Consultings Return & Refund Policy
Patient Check Returns
If a patient’s check is returned by the bank due to insufficient funds, the patient/insurer assumes responsibility for all associated returned check fees and any charges for postage or shipping.
In the event of a returned check, Vortex Consultings will contact the patient/insurer on behalf of the healthcare provider. We will make reasonable efforts to obtain credit or debit card information for automatic payment processing.
Vortex Consultings will send three statement notices to the patient/insurer on behalf of the healthcare provider. If the account issues are not resolved after three attempts, we will return the account to the client for further action.
Return of Statements
Vortex Consultings is responsible for mailing patient billing statements on behalf of the healthcare provider. However, if we receive three consecutive returned statements from the patient, we will forward them back to the client.
Vortex Consultings is not responsible for postage and shipping charges for undeliverable statements. The client is obligated to cover all shipping and handling costs associated with returned billing statements.
